Overview
When a client pays for a package through Pawgress, they see a Stripe checkout page. Which payment methods appear there (cards, Apple Pay, Klarna and so on) is set in your own Stripe dashboard, under a payment method configuration called Pawgress checkout. You don’t need to change anything in Pawgress. Turn a method on or off in Stripe, and new payment links reflect it.Clients only see what they can useStripe hides a payment method from a client who can’t use it, for example because of their country, the currency, or the package price. Turning a method on means “offer it where it applies”, not “show it to everyone”.
Changing Your Payment Methods
Step 1: Open your Stripe payment method settings
Log in to your Stripe Dashboard and go to Settings → Payment methods.Step 2: Select the Pawgress checkout configuration
At the top of the page, open the configuration dropdown and choose Pawgress checkout.Step 3: Turn methods on or off
Find the payment method and switch it on or off. The change applies to payment links created after it. A link you’ve already sent keeps the methods it had; links expire after 24 hours, and Resend Payment Email creates a fresh one. You can’t turn on a method that Pawgress has blocked.Letting Clients Pay in Instalments
Buy now, pay later methods let your client spread the cost of a package over several payments while you’re paid the full amount upfront. The provider collects the instalments from your client and takes on the risk if they stop paying.
Your client must be in the same country as your business to use Affirm or Afterpay. Klarna’s and Afterpay’s limits vary by country and by client. Klarna, Affirm or Afterpay may turn down a client at checkout, so leave cards on as well.
What happens in Pawgress
Nothing changes for you. When your client finishes paying with Klarna, Affirm or Afterpay, the enrollment is marked Paid right away, just like a card payment, and you both get the usual emails. Refunds work the same way: refund from the enrollment in Pawgress, and the provider cancels or refunds your client’s remaining instalments. Affirm refunds can take up to 2 days to complete and must be made within 120 days of the payment.Bank Debits and Bank Transfers
If you turn on a bank-based method (for example Canadian pre-authorized debit or US ACH), the money takes several business days to arrive. Pawgress keeps the enrollment Unpaid until Stripe confirms the payment has cleared, then marks it paid and sends the confirmation emails. If the bank payment fails, the enrollment is marked Failed. Use Resend Payment Email to send your client a new link so they can pay another way.Troubleshooting
A payment method I turned on doesn’t appear at checkout
Check, in this order:- You changed the right configuration. It must be Pawgress checkout, not Default.
- Stripe has activated it for your account. In Settings → Payment methods, open the method. If Stripe needs more information, or your account has a task that’s past due (look for a banner at the top of your dashboard), the method stays inactive until you complete it.
- Your business is eligible. Some methods aren’t available in every country or for every business category. Stripe shows this on the method’s details.
- The checkout qualifies. The package price, the currency, and where your client is all have to be within the method’s limits. For example, Affirm doesn’t appear for a package under $50.
I can’t turn on Afterpay or Affirm
Stripe reviews eligibility for these methods separately. The method’s details in Settings → Payment methods say why it’s unavailable. If you think it’s a mistake, contact Stripe support.Additional Help
If you run into issues, contact our support team:- Email: support@pawgress.ca
- In-app: Click Support in the navigation