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Before you delete

Deleting your account is permanent and can’t be undone. Once it’s done you’re signed out straight away and you can’t sign back in with that login.
This can’t be undone. If you might want your account back later, don’t delete it. Download or note down anything you need first, such as client details, reports, and payment records.
Run through this checklist before you continue:
  • Cancel your Pro subscription if you have one, so you aren’t billed again. See Managing Your Subscription.
  • Let your clients know if you’re a trainer, so they can arrange training elsewhere. Your clients can’t reach you in Pawgress once your account is gone.
  • Save anything you need. Your personal information, pet profiles and data, and account history are removed, and you lose access to them.

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How to delete your account

1

Open your account settings

Click your avatar in the top-right corner and select Account.
  • Trainers: open the Security tab.
  • Clients: open the Account tab.
Account Settings page with the Security tab selected, showing connected sign-in methods, email, and password

The Security tab on a trainer's Account Settings page

2

Scroll to Delete Account

The Delete Account section is at the bottom of the page, under the password settings. Click the red Delete Account button.
Delete Account section with a warning that the action cannot be undone and a red Delete Account button

The Delete Account section at the bottom of the page

3

Confirm

A confirmation window opens and asks if you’re absolutely sure. It lists what will happen to your information, pet profiles, and account history.If you sign in with an email and password, enter your password in Confirm your password. If you sign in with Google or Apple, there’s no password field.Click Delete Account to confirm, or Cancel to keep your account.
Are you absolutely sure confirmation window with a password field, a Cancel button, and a red Delete Account button

The confirmation window. Click Cancel to back out.

4

You're signed out

You’ll see an Account Deleted message and return to the Pawgress homepage. Your account is gone, and you’re signed out on this device.

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Troubleshooting

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I can’t find the Delete Account button

The button is at the very bottom of the account settings page, below the password section. Scroll all the way down. If you’re a developer using View as to look at another person’s account, account settings are hidden. They’d act on your own login, not theirs, so deletion isn’t available there.

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The password I entered isn’t accepted

The confirmation uses your Pawgress password, not your email password. If you’ve forgotten it, sign out and use Forgot password? on the sign-in page to set a new one. Then try again.

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I deleted my account by mistake

Deleting can’t be undone from within Pawgress. Contact us right away and we’ll see what we can do:

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I want to use the same email again later

You’re welcome to sign up again with the same email. It starts a brand-new account with none of your previous data.