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Cancelling a Session

Sometimes training sessions need to be cancelled due to illness, emergencies, or scheduling conflicts. Pawgress makes it easy to cancel sessions and keep your training calendar up to date.

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Method 1: From the Sessions Page

  1. Click Sessions in the main navigation
  2. Find the session in the Upcoming segment
  3. Click Cancel on the session
  4. Confirm the cancellation in the dialog that appears

Click the “Cancel” button on the session card to cancel a session

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Method 2: From the Session Details Page

  1. Click Sessions in the main navigation
  2. Click the session to open it in the drawer
  3. Click Cancel Session
  4. Confirm the cancellation in the dialog that appears

Confirm the cancellation in the dialog to complete the process

Important Notes
  • Cancelled sessions move to the Cancelled segment
  • If the session was linked to a Google Calendar event, the event will be deleted
  • If the session was a Zoom or Google Meet session, the meeting is cancelled
  • The client will receive a notification about the cancellation

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Setting a Cancellation Policy

You can require clients to give notice before cancelling a session they booked themselves. Set this under Booking & billing on your profile page — options run from “any time” up to one week’s notice. The policy applies to client-initiated cancellations through your public booking links. It never restricts you: you can cancel any session at any time.
Set the notice period to match the policy you actually enforce. If you charge for cancellations inside 24 hours, setting 24 hours here means the system turns those clients away before they cancel, rather than leaving you to have the awkward conversation afterwards.

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After Cancelling

After cancelling a session, consider these follow-up actions:
  • Reach out to the client directly to explain the cancellation if needed
  • Offer to reschedule the session by creating a new session
  • Ensure the client knows how many sessions remain in their package
Maintaining clear communication around cancellations helps preserve the client relationship and keeps your training business running smoothly.